Unable to connect to FTP

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If you're unable to connect to FTP, you should check the following items:

Check your hostname

Please try using your server hostname as the connecting hostname, instead of using your own domain name.

Check your protocol

If your FTP client gives you a choice between protocols, try using both FTP or FTPS. You should not use SFTP unless you have enabled SSH access.

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Check your SSL settings (encryption)

Try connecting with each possible option, to see if you can find an option that allows you to successfully connect.

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Transfer Modes

Try connecting as passive, and if that fails, try connecting as active.

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Check your FTP client

Try using a different FTP client, and seeing if the issue is persisting. If you're not using Filezilla, we would recommend downloading that client (for Windows PCs).