What are nameservers?
Nameservers are a set of addresses, that look something like this:
Your domain must be updated to the correct nameservers in order for it to work with our hosting. If your domain isn't updated to the correct nameservers, your website will not load and your e-mail will not work.
What are my nameservers?
The nameservers that you should point your domains towards are mentioned in an e-mail you received upon placing your order, titled "Your website has been set up!".
Alternatively, you can refer to the table below. You should update the nameservers to the ones that are listed under your server. To determine which server you are on, please see the server hostname wiki page.
Nameserver changes aren't instant. Once you update your nameservers, it will take a little bit before the changes take effect on your network and your website becomes reachable. You can visit our DNS propagation wiki page to learn more about how to speed up the process.
How do I check my nameservers?
If you want to perform a quick check to see what nameservers your website is currently using, you can use a tool such as https://intodns.com
How do I update my nameservers for a domain registered at Arch Hosting?
If your domain was registered through us, or transferred to us, you can update your nameservers for the domain through your client area. To do this, you should log in to your client area and click the "My Domains" button under the "Domains" tab:
This will bring up a list of all of the domains you have with us. From here, you should click the dropdown arrow to the right of the domain you wish to update, and click the "Manage Nameservers" button:
Once on the next page, you should enter in the new nameservers and check the "Use custom nameservers" box. Once done, click the "Change Nameservers". Please do not enter IP addresses, special characters like parenthesis, or anything else - only enter the nameservers. Take the below picture for example:
Note: You should likely not use the "default nameservers" option.
How do I update my nameservers for a domain registered at another company?
If your domain is not registered with us, you should update your nameservers at the control panel of the company you have purchased your domain through. The exact steps vary depending on your registrar, but usually you should look for a page that has a name like "Change Nameservers", "Nameservers", "Custom DNS", etc. If you can't find it, you could try checking your domain registrar's support page or knowledgebase for a guide on how to update them. Lastly, if you still can't find it, you should contact their support team and give them our nameservers and instruct them to update the nameservers on the domain.
Below are some guides on how to update nameservers for a few popular domain registrars:
How to change nameservers at GoDaddy
How to change nameservers at Namecheap
How to change nameservers at Network Solutions
How to change nameservers at Hostgator