Firewall blocks

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If you are unable to access both your cPanel and your website, then it's possible that your IP address was blocked in our firewall. If this is the case, you should create a support ticket and mention your IP address so that we can investigate it for you.  

To determine your IP address, please visit the following URL and check the "Your IP Address" field:


If your website is loading, but cPanel isn't please see the wiki page cPanel is down

If your cPanel is loading, but your website isn't please see the wiki page Website is down

About Firewall Blocks

Our firewall automatically monitors all services on our network, and if it detects too many failed login attempts in a short period of time then it will automatically trigger a block on the IP address attempting to log in. This firewall monitors e-mail, cPanel web logins, FTP, and SSH. This is extremely important to protect your account from brute force attacks and hackers. When a block is in place, your website is still online and live - only traffic from the blocked IP address will be rejected.  

You will only be blocked in the firewall if you incorrectly log in too many times. You should double check that you're using the correct login credentials when logging into any part of our network. For example, if you've set up your e-mail account to be used with a mail client, you should double check that you've entered the correct username and password. Many times mail clients will repeatedly try to login in the background which could cause these blocks to keep reoccurring.