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What is cPanel?

cPanel is your portal for managing almost everything related to your website's actual content. There are two separate control panels you will have control of, and they will each be used to manage two separate parts of your website. The first control panel is your client billing portal. Your hosting account is not managed here - we have a separate control panel (called cPanel) that will allow you to manage your website.

Accessing your cPanel

Once your web hosting order has been set up, you will receive an e-mail titled "Your website has been set up!" which will contain all of the information you need to begin using your cPanel. This includes the cPanel login URL, your cPanel username, and a randomly generated password to log in to your cPanel. You must use these credentials to access your cPanel - the credentials used to log in to your client area will not work here. In addition to this, you can also automatically log into your cPanel via your billing portal. To do this, perform the following steps:

  • Log in to your billing portal at
  • Click "Services" from the top navigation bar, then click "My Services" on the dropdown


  • Select the product for your cPanel account. Please note that if you have a domain with us also, you'll want to make sure you're selecting the product for your hosting account (and not the domain).
  • Click "Login to cPanel"


cPanel File Manager

This allows you to modify your website's files in a web-based file manager, very similar to FTP. The folder that is your website's document root is called "public_html", meaning if you upload "kittens.jpg" to "public_html", then it will be visible at The default file loaded by the web server will be "index.html" or "index.php" - so if you create "index.html" in "public_html" it will be visible at "".

FTP Accounts

This is where you will be able to create FTP accounts for your website. If you prefer to manage your website through a development tool, such as FileZilla, instead of using our File Manager, then this will be a great tool for you. 

Email Accounts

This is where you will be able to create email accounts for your website. You will be provided the necessary SMTP details if you wish to use your e-mail with a client (such as Thunderbird, or iOS mail) and alternatively you can choose to "Access Webmail" from this interface to take advantage of any of the three separate webmail clients we offer.

Addon Domains

If your hosting plan allows it, you may have the option to add additional domains to your hosting account. You will want to make sure the new domains are pointed to our nameservers, and once that is complete you can add them via this interface. This will also allow you to specify a new folder to act as the document root for that website - it will not share the public_html folder with your primary domain.

Softaculous Apps Installer

If you wish to automatically deploy software onto your website, such as Wordpress, you should navigate to the Softaculous Apps Installer in your cPanel. This will allow you to very quickly deploy any of a large range of software onto your website.

Sitepad Website Builder

If you don't wish to use any of the options that Softaculous provides you, you can also navigate to the Sitepad Website Builder to begin building a website.