Please check the knowledgebase before creating a ticket. If your ticket is answered in the knowledgebase, the system will automatically close it.

Please allow up to 24 hours for a support ticket response.

Please note that we do not offer support for 3rd party programs or scripts, and you should consult their respective developers or support team for assistance.

To see what is and is not covered by the scope of our support, please see this article.



To get started, click the department below that best fits to your inquiry.



 Technical Support

For technical or general Arch Hosting support. If you aren't sure which department to choose, use this one.

 Sales

For sales questions, custom plan inquiries, and pre-sales questions about our services

 Billing

For questions related to billing, invoices, payments, or card processing

 Abuse

For reporting abuse on our network