We aim to respond to support inquiries as timely and efficiently as possible. Your satisfaction is our continued priority, and we understand the importance of a rapid and helpful response.

For technical support inquiries, to help speed up your request, we'd really appreciate it if you could include some of the following information in your support ticket:

  • Have you searched the knowledgebase? If we get multiple support ticket inquiries for the same question, we try to make it a policy to create a knowledgebase article with an answer.
  • Include the steps that we can follow to reproduce the problem you're experiencing (this is almost always our first step in resolving your issue)
  • Include the things you've tried so far, if any, to resolve the problem
  • Include screenshots if you think that will help better portray the issue you're encountering

To get started, click the department below that best fits to your inquiry.



 Technical Support

For technical or general Arch Hosting support. If you aren't sure which department to choose, use this one.

 Sales

For sales questions, custom plan inquiries, and pre-sales questions about our services

 Billing

For questions related to billing, invoices, payments, or card processing

 Abuse

For reporting abuse on our network