You must update your domain's nameservers in order for it to work with our hosting. Nameservers are a set of domains that will look something like this:
If you have not received this e-mail, or can't find it, you can check your Email History in your client area to view the message. To do this, log in to your hosting account and click your name on the top right. Then, go down and select "Email History".
Once on the Email History page, you can select the e-mail titled "Your website has been set up" and find your nameservers under your "Nameservers" section.
How do I update my nameservers for a domain registered at or transferred to Arch Hosting?
If your domain was registered through us, or transferred to us, you can update your nameservers for the domain through your client area. To do this, you should log in to your client area and click the "My Domains" button under the "Domains" tab:
This will bring up a list of all of the domains you have with us. From here, you should click the dropdown arrow to the right of the domain you wish to update, and click the "Manage Nameservers" button:
Once on the next page, you should enter in the new nameservers and check the "Use custom nameservers" box. Once done, click the "Change Nameservers". Please do not enter IP addresses, special characters like parenthesis, or anything else - only enter the nameservers. Take the below picture for example:
How do I update my nameservers for a domain registered at another company?
If your domain is not registered with us, you should update your nameservers at the control panel of the company you have purchased your domain through. The exact steps vary depending on your registrar, but usually you should look for a page that has a name like "Change Nameservers", "Nameservers", "Custom DNS", etc. If you can't find it, you could try checking your domain registrar's support page or knowledgebase for a guide on how to update them. Lastly, if you still can't find it, you should contact their support team and give them our nameservers and instruct them to update the nameservers on the domain.
Below are some guides on how to update nameservers for a few popular domain registrars:
How to change nameservers at GoDaddy
How to change nameservers at Namecheap
How to change nameservers at Network Solutions
How to change nameservers at Hostgator