How do I create a support ticket?

If you have an issue related to our service and need to create a support ticket, you may do so from the following URL:

Please take a moment to read the Support Scope to understand what is covered by our support here.

If your support ticket is not covered under our support scope, you may still request support under our Advanced Support program. This is rated at $60/hr and charged in 15 minute intervals, and you may learn more here.

For technical support inquiries, to help speed up your request, we'd really appreciate it if you could include some of the following information in your support ticket:

- If we get multiple support ticket inquiries for the same question, we try to make it a policy to create a knowledgebase article with an answer.
- Please include the steps that we can follow to reproduce the problem you're experiencing (this is almost always our first step in resolving your issue)
- Please include the things you've tried so far, if any, to resolve the problem
- Please include screenshots if you think that will help better portray the issue you're encountering

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