Do you offer live chat or phone support?

We currently do not offer live chat support or phone support in any form. We hope to be able to offer these avenues of support in the future.

All support should be managed via Support Ticket, or by e-mailing [email protected]. We try to be timely as possible with our support ticket responses.
  • 2 Users Found This Useful
Was this answer helpful?

Related Articles

Can I pay with Bitcoin?

Yes, Arch accepts payments via Bitcoin. All orders paid through Bitcoin are automated, as we use...

Are you an offshore host? Can I host illegal content?

No, Arch is not an offshore host. Any clients found knowingly hosting illegal content will be...

What are your Advanced Support rates?

We may offer Advanced Support for individuals who require assistance that we can not provide...

How do I create a support ticket?

If you have an issue related to our service and need to create a support ticket, you may do so...