How do I get started using my Web Hosting?

If you've never worked with cPanel before, it can certainly be intimidating at first sight. Don't worry - it's actually very intuitive and easy to use!

There are two separate control panels you will have control of, and they will each be used to manage two separate parts of your website.

The first control panel is your client area - that's the website you're logged in to right now. This account is where you will manage your billing information, view your invoices, place new orders, and open support tickets. If you have a domain with us, you will also use this client area to update your domain's nameservers. Your hosting account is not managed here - we have a separate control panel (called cPanel) that will allow you to manage your website.

Once your web hosting is set up, you will receive an e-mail titled "Your website has been set up!" which will contain all of the information you need to begin using your cPanel. This includes the cPanel login URL, your cPanel username, and a randomly generated password to log in to your cPanel. You must use these credentials to access your cPanel - the credentials used to log in to your client area will not work here.

This is what your cPanel will look like when you first log in. You will see many different icons, each allowing you to manage different parts of your website. Along the right side of the page, you will be shown important information about your hosting account - such as your current disk usage, memory usage, 

Let's cover a few of the most commonly used features of your cPanel:

File Manager - This allows you to modify your website's files in a web-based file manager, very similar to FTP. The folder that is your website's document root is called "public_html", meaning if you upload "kittens.jpg" to "public_html", then it will be visible at The default file loaded by the web server will be "index.html" or "index.php" - so if you create "index.html" in "public_html" it will be visible at "".

FTP Accounts - This is where you will be able to create FTP accounts for your website. If you prefer to manage your website through a development tool, such as FileZilla, instead of using our File Manager, then this will be a great tool for you. 

Email Accounts - This is where you will be able to create email accounts for your website. You will be provided the necessary SMTP details if you wish to use your e-mail with a client (such as Thunderbird, or iOS mail) and alternatively you can choose to "Access Webmail" from this interface to take advantage of any of the three separate webmail clients we offer.

Addon Domains - If your hosting plan allows it, you may have the option to add additional domains to your hosting account. You will want to make sure the new domains are pointed to our nameservers, and once that is complete you can add them via this interface. This will also allow you to specify a new folder to act as the document root for that website - it will not share the public_html folder with your primary domain.

These are some of the core tools that cPanel offers you when using your website. If you want to quickly deploy a website without coding, you will want to navigate towards the bottom of your cPanel - from here, you can access the Softaculous Apps Installer. This is a very helpful tool that lets you easily deploy any of hundreds of different content-management systems onto your website. You can choose a tool like Wordpress, which will provide you a very easy to use graphical interface that you can use to begin building your website.

If you have any questions about any part of this process, please do not hesitate to create a support ticket. We'd love to help!

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