Articles

 Can I upgrade my plan in the future?

Most of the time, we can upgrade your plan upon request. If you want to start out with a smaller...

 Do you offer SSH for Web Hosting?

Yes, Arch Hosting offers SSH access for web hosting accounts. It is disabled by default and can...

 Do you offer private WHOIS? How do I get it?

Private WHOIS can be enabled for free upon request after your domain has been registered...

 Do you support DNSSEC?

We can enable DNSSEC for domains registered through us upon request. Please create a support...

 Do you support NodeJS?

Arch Hosting does not currently support NodeJS or NodeJS frameworks on our Web Hosting.This is...

 Do you support OpCache?

We currently do not support OpCache, and can not enable this on your web hosting account.However,...

 Domain name is suspended

After registering or transferring your domain to us, an e-mail will be sent to the registrant...

 How do I access my website backups?

All Web Hosting accounts are automatically backed up every Sunday and Wednesday. Suspended...

 How do I add extra domains to my hosting plan?

If your hosting plans supports addon domains, you can add multiple domains to the same web...

 How do I change my PHP version?

To change your PHP version, you should first log in to your cPanel. Then, you should click the...

 How do I change my hosting account's main domain?

If you want to change your account's primary/main domain, you should first log in to your client...

 How do I force SSL on my website?

If you have a valid SSL certificate, you may want to force your website to always run with SSL...

 How do I get free SSL? What is your free SSL?

To use our free SSL, you will need to run AutoSSL on your hosting account. This script will...

 How do I get my website migrated from my old hosting?

For us to perform your website migration, please open a support ticket that contains the login...

 How do I get started using my Web Hosting?

If you've never worked with cPanel before, it can certainly be intimidating at first sight. Don't...

 How do I move my Wordpress directory? How do I fix /wp/?

Note: This guide may not work with Wordpress multisite installations. If you install Wordpress...

 How do I reset my cPanel password?

To reset your cPanel password, you should first log in to your client area at...

 How do I transfer a domain to Arch Hosting?

A domain transfer to Arch Hosting can be simple, easy, and be started and finished within 48...

 How do I use Remote MySQL?

To use Remote MySQL, you can connect via any remote MySQL tool - like Navicat or HeidiSQL.You...

 How long do domains take to propagate?

Domains usually take anywhere from 15 minutes to 3 hours to propagate, although this process may...

 How to show hidden files in cPanel's File Manager

In your cPanel account, search for the 'File Manager' button under the 'Files' category. Once you...

 My website has been compromised

Please note that this guide was written with Wordpress websites in mind, but most of this...

 Not receiving emails

If you aren't receiving any emails, you should check the following items:Have you created the...

 Outbound emails marked as spam

If you are sending e-mail and it's being marked as spam, there's a few things you can do to...

 Unwanted spam, emails, or calls?

If you are receiving unwanted communications after registering a domain, it's likely that WHOIS...

 What are the nameservers?

Where do I find the nameservers?You must update your domain's nameservers in order for it to work...

 What happens if I go over my bandwidth limit? How much does bandwidth cost?

If you exceed your allotted bandwidth limit, most of the time we will take no action and your...

 What is the MySQL/database hostname?

The MySQL/database hostname is 127.0.0.1You can also use localhost

 Why can't I access my cPanel or my website?

Note: This article is just a short snippet of a bigger article -...

 Why can't I upload files to my website (Wordpress themes, etc.)

If you are not able to upload large files to your website, this may be because of the default PHP...

 Why won't my website work?

There's hundreds of reasons why a website couldn't load, but usually it's pretty easy to narrow...

 Will you suspend my account if I use too many resources?

It's a popular controversy in the hosting industry - many individuals believe that web hosting...