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us-west04 & us-west05 Migration Log

Please review our pre-migration checklist here and our troubleshooting guide here to ensure a smo...

Direct Admin Troubleshooting

Website is down/website is suspended Update your nameservers to: ns3.archhosting.net ns4.archh...

Pre-Migration Checklist

- Review our Troubleshooting guide, or bookmark it, so that you know what to look for and have th...

us-west06 Migration Log

Click here to review our Direct Admin Troubleshooting article, which contains solutions to issues...

us-west07 cPanel Migration Log

At 9:30 PM PDT August 10, we began the transfer of cPanel accounts on server us-west07 to server ...

us-west07 Migration Log

Click here to review our Direct Admin Troubleshooting article, which contains solutions to issues...

Frequently Asked Questions

In a nutshell, what does this mean for me?Direct Admin is a different hosting control panel. We c...

Enabling Push Notifications on iOS

Go to Settings -> Passwords & Accounts Go to Fetch New Data Check to see if push not...

Migrating a WordPress website

In this guide, we will cover how to migrate a Wordpress website from one hosting company to anoth...

Moving WordPress folders

Note: This guide may not work with Wordpress multisite installations. If you install Wordpress vi...

DNSSEC

If your domain is registered with us, then we can enable DNSSEC for the domain upon request.   If...

Nightly Backups & JetBackup

Nightly backups are available for $2/mo or $15/yr. A single nightly backup order will cover a sin...

Blocked in the firewall

If you are unable to access both your website and your cPanel, it's likely that you were accident...

Forcing SSL on a website

If you have a valid SSL certificate, you may want to force your website to always run with SSL (h...

Email is being marked as spam

If you are sending e-mail and it's being marked as spam, there's a few things you can do to resol...

Phone Support

We do not currently offer phone support. All support requests should be made through the support ...

Server Hardware

All servers run x4 Samsung SSDs in a RAID10 array configuration. us-west04  Datacenter: QuadraN...

Identifying your server IP & hostname

Your server hostname is the address that you can use to connect to your server. For many cases, w...

Support ticket

To create a support ticket, you may do so from the following link: https://archhosting.net/billin...

Terms of Service

You may view a full copy of our Terms of Service at the following URL: https://archhosting.net/l...

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