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Troubleshooting

Have an issue with your cPanel or your website? Come here to learn how to fix it.

My website is down!

If your website is offline, you should check the following items. If you're unable to receive ema...

My email is blacklisted!

If you are unable to send email because of a blacklist, we likely already know about it! We autom...

Error Log Locations

Errors will be logged in a few locations. PHP scripts will have their errors logged in a file ca...

Improving email deliverability

If you're having trouble sending out emails, there are tools in your cPaenl that can assist you w...

DNS Propagation Process

DNS propagation occurs whenever any part of your domain's DNS has been modified or updated. DNS c...

cPanel is not loading

If your cPanel won't load, please check the following items: Is your website also not loading?...

Unable to receive email

If you aren't receiving any emails, you should check any of the following items: Check that the ...

Unable to connect to FTP

If you're unable to connect to FTP, you should check the following items. Check your hostname P...

WordPress subpages give 404 error

If you have a Wordpress website and are experiencing 404 errors on all pages except your homepage...

Email is being marked as spam

If you are sending e-mail and it's being marked as spam, there's a few things you can do to resol...

Blocked in the firewall

If you are unable to access both your website and your cPanel, it's likely that you were accident...

Moving WordPress folders

Note: This guide may not work with Wordpress multisite installations. If you install Wordpress vi...

us-west07 cPanel Migration Log

At 9:30 PM PDT August 10, we began the transfer of cPanel accounts on server us-west07 to server ...

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