Troubleshooting
Have an issue with your cPanel or your website? Come here to learn how to fix it.
My website is down!
If your website is offline, you should check the following items. If you're unable to receive ema...
My email is blacklisted!
If you are unable to send email because of a blacklist, we likely already know about it! We autom...
Error Log Locations
Errors will be logged in a few locations. PHP scripts will have their errors logged in a file ca...
Improving email deliverability
If you're having trouble sending out emails, there are tools in your cPaenl that can assist you w...
DNS Propagation Process
DNS propagation occurs whenever any part of your domain's DNS has been modified or updated. DNS c...
cPanel is not loading
If your cPanel won't load, please check the following items: Is your website also not loading?...
Unable to receive email
If you aren't receiving any emails, you should check any of the following items: Check that the ...
Unable to connect to FTP
If you're unable to connect to FTP, you should check the following items. Check your hostname P...
WordPress subpages give 404 error
If you have a Wordpress website and are experiencing 404 errors on all pages except your homepage...
Email is being marked as spam
If you are sending e-mail and it's being marked as spam, there's a few things you can do to resol...
Blocked in the firewall
If you are unable to access both your website and your cPanel, it's likely that you were accident...
Moving WordPress folders
Note: This guide may not work with Wordpress multisite installations. If you install Wordpress vi...
us-west07 cPanel Migration Log
At 9:30 PM PDT August 10, we began the transfer of cPanel accounts on server us-west07 to server ...